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You can raise your grievance on the Digital Complaint Management System (CMS) Portal: https://cms.rbi.org.in/cms/indexpage.html#eng This this is the unified portal for Banking, NBFC as well as Digital Transactions related grievances. Citizens can access the CMS portal at RBI’s website to lodge their grievances against any of the entities regulated by RBI. This site is very user friendly and provides information like ‘How to File a Complaint, Details /Documents required for filing a complaint, how to track your complaint, how to file an appeal against the OMBUDSMAN as well as the addresses& mailing list of Consumers’ Education and Protection Cells.
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